Complaints Procedure






In the event that you wish to make a complaint you may contact us at: 



Tristar Special Risks Limited

6 Chancery Lane


BR3 6NR 


Email: complaints@tristarspecialrisks.com

Telephone: +44 (0)203 858 0039 


Ultimately, should you remain dissatisfied, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The FOS's contact details are as follows:

Financial Ombudsman Service

Exchange Tower


E14 9SR 


Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9123

Website: www.financial-ombudsman.org.uk


Our Terrorism definition is wide:


Our Definition:
An act of Terrorism means an act, including the use of force or violence, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s), committed for political, religious or ideological purposes including the intention to influence any government and/or to put the public in fear for such purposes



Apply for an Agency